Trouble accessing your game account? No stress — we’ve got you covered!

Here’s what you can try:

Reconnect your account:
If your game progress was linked to a service like Facebook, Google Play, or the App Store, try logging back in through that platform. Just open your profile, tap “Sign In,” and choose the correct service. Follow the steps shown on your screen to recover your progress.

Use your old device:
Still have access to the device where you last played? Log into the game on it, and make sure your progress is connected to a third-party account (like Facebook or Google Play). Once it’s linked, open the game on your new device and sign in with the same service to transfer your data.

Still stuck? Contact Support:
If those steps don’t help, reach out to our Player Support team. Please include as many of these details as you can:

• Your in-game name and Player ID (if you remember them)

• When you first created the account

• The date of your last login

• Devices you’ve used to play

• Screenshots of your earliest purchase receipts (if any)

• Any other information that can help us confirm the account belongs to you

We’ll do our best to track down your account and get you back in the game!

Heads up:

• If you’ve reset your phone, your game data will return automatically — as long as it was linked to an account like Facebook, Google, or Apple ID.

• Make sure you’ve got a strong internet connection and that your device meets the game’s system requirements.

Keep your progress safe
To avoid losing your game progress in the future, be sure to connect your account to a trusted platform like Facebook, Google Play, or the App Store. This keeps your data secure and easy to recover anytime.

Good luck and enjoy playing! 🎮✨